1. Acceptance of terms

By accessing or using the Glowvene website at glowvene.com (the "Site") or purchasing any Glowvene products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Site or purchase our products.

These Terms apply to all visitors, customers, and users of the Site. We reserve the right to update these Terms at any time. Continued use of the Site following any changes constitutes acceptance of the revised Terms.

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2. Products & orders

Product availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of products.

Order acceptance

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed for commercial resale, orders with suspected fraudulent payment, or orders containing errors in pricing or product information.

Your order is confirmed when you receive an order confirmation email from us. This is when a binding contract is formed.

Product descriptions

We make every effort to accurately describe our products and display colours faithfully. However, we cannot guarantee that your device's display will accurately reflect the actual colour of products. Minor variations in appearance do not constitute grounds for return unless the product is defective.

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3. Pricing & payment

All prices are displayed in US Dollars (USD) unless otherwise indicated. Prices are subject to change without notice. The price charged will be the price displayed at the time of your order.

We accept payment via major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely by our payment providers. We do not store your payment card information.

You are responsible for any import duties, taxes, or customs fees levied by your destination country. These are not included in the product price or shipping cost.

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4. Health disclaimer

Glowvene products are designed for general wellness and cosmetic purposes. The information on our website — including product descriptions, the Science page, blog posts, and any other content — is provided for informational purposes only and does not constitute medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition or disease. Results vary between individuals and are not guaranteed.

You should consult a qualified healthcare professional before using our products if you:

• Are pregnant or breastfeeding
• Have a diagnosed skin condition such as lupus, rosacea, or active eczema
• Are taking photosensitising medications
• Have epilepsy or a sensitivity to flashing or flickering light
• Have recently undergone surgery or a cosmetic procedure

By purchasing and using our products, you acknowledge that you have read this disclaimer and accept personal responsibility for use of the product in accordance with the provided instructions.

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5. Intellectual property

All content on the Glowvene website — including but not limited to text, graphics, logos, images, product names, and page layouts — is the property of Glowvene and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of any content from our Site without our express written permission. Personal, non-commercial use (such as sharing a link or saving a product image for reference) is permitted.

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6. Prohibited conduct

When using our website, you agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorised access to any part of the Site or its related systems
• Transmit any harmful, offensive, or disruptive content
• Use automated tools to scrape, crawl, or harvest data from the Site
• Purchase products for the purpose of commercial resale without prior written agreement
• Submit false or misleading information during the checkout process

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7. Limitation of liability

To the fullest extent permitted by applicable law, Glowvene shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website, including but not limited to loss of profits, data, or goodwill.

Our total liability to you for any claims arising from your purchase shall not exceed the amount you paid for the product giving rise to the claim.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

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8. Disputes & governing law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Before initiating any formal dispute, we ask that you contact us at info@glowvene.com to allow us the opportunity to resolve the issue informally. We are committed to resolving customer concerns fairly and promptly.

If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, unless you are entitled to bring a claim in small claims court under applicable law.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class or representative action.

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9. Changes to these terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Site. We will update the "Last updated" date at the top of this page. Your continued use of the Site after any changes constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

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10. Contact us